Contact us
- Email: support@freecation.app
- In the app: Profile → Settings → Help → “Contact support”.
- Tell us your handle (if you have a Community account), your device and app version, and what happened. Never send payment details: Freecation never needs them.
Report abuse
Tap the … menu on a post and choose Report post, or email support@freecation.app (Settings → Help → “Report abuse”) about a post, handle or share link. Moderators review reports within 24 hours. See the Community guidelines for what happens next.
Delete your account
- Open Freecation and go to the Profile tab.
- Tap the gear icon to open Settings.
- Under Community, tap Delete my account, then confirm Delete account and posts.
Deletion is immediate and can’t be undone. It removes from our server:
- your handle and avatar (the handle becomes available to others);
- all your posts;
- your upvotes, reports, blocks and “inspired” claims;
- your badges, points and level, including the points your votes and claims gave other people.
What stays:
- your dream trips, journal and photos, which live only on your phone. Delete them in the app, or delete the app to remove everything;
- share links you already sent, because each link carries its trip inside it, not on our server;
- short-lived abuse-prevention counters, which expire on their own within two days.
Can’t open the app anymore? Email support@freecation.app with your handle and we’ll help.
Lost access to your account
A Community account has no email or password; it lives in the app on your phone. If you delete the app or change phones, the account can’t be signed back into. You can make a new one. To have the old one deleted, email us its handle.
Turn AI off (or on)
Profile → Settings → Privacy → AI postcards and search. With AI off, Freecation still writes postcards and builds places, without sending anything to an AI provider. Details are in the Privacy Policy.
Common questions
Was I charged for a booking?
No. Dream Checkout is a simulation: nothing is reserved and nothing is charged, and Freecation never asks for card details. If something asks you to pay in Freecation’s name, it isn’t us: please report it.
Can I use my boarding pass?
No. Boarding passes, seats and confirmation numbers are part of the dream and aren’t valid for travel.
Why is the price different on the partner’s site?
Prices in Freecation are estimates. “Book it for real” links open partner sites, which set the real price; some are affiliate links that may earn us a commission at no extra cost to you.
Someone shared a trip that offers me money or a prize.
Shared trips are dreams, never offers, and every share page says “Shared by a traveler · not an offer”. Don’t follow contact details in one, and report it to us.